Payment Policy

Effective Date: January 8, 2025

At Panmasunie, we are dedicated to providing a seamless and secure payment experience for all our customers. This Payment Policy explains the payment methods we accept, security measures in place, billing processes, and other relevant details to ensure transparency and convenience. Please read this policy carefully before making a purchase on our website, panmasunie.com (the “Site”). By completing a transaction, you agree to the terms of this Payment Policy.

1. Accepted Payment Methods

To provide flexibility and convenience, we accept a variety of payment methods, including:

  • Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • Online Payment Platforms: Options such as PayPal, Apple Pay, and Google Pay are available for secure and efficient transactions.
  • Bank Transfers: For bulk orders or large transactions, direct bank transfers can be arranged. Please contact us at info@panmasunie.com for assistance.
  • Gift Cards: Panmasunie gift cards can be redeemed for eligible purchases. You may apply the card’s balance during checkout.

All transactions are processed in United States Dollars (USD) unless otherwise stated during checkout.

2. Payment Security

The security of your financial information is a top priority at Panmasunie. We use industry-leading measures to ensure your payment data is protected:

  • SSL Encryption: All transactions on our Site are secured using Secure Socket Layer (SSL) technology, ensuring that your data is encrypted and protected during transmission.
  • Third-Party Payment Gateways: We partner with reputable payment processors who comply with Payment Card Industry Data Security Standards (PCI DSS). These gateways ensure your payment information is handled securely.
  • Fraud Detection Systems: Advanced systems monitor and flag suspicious activity to protect you against fraudulent transactions.

We do not store your credit or debit card information on our servers. Payment details are processed directly by our payment partners.

3. Billing Information

To ensure your order is processed efficiently, please provide accurate and up-to-date billing details during checkout. This includes:

  • Full name as it appears on the payment method.
  • Billing address that matches the address associated with your payment method.
  • A valid phone number and email address for communication regarding your order.

If we are unable to process your payment due to incorrect billing details or insufficient funds, you will be notified promptly to resolve the issue.

4. Payment Processing

  • Payments are processed immediately upon placing an order. Once the payment is successfully authorized, you will receive a confirmation email with your order details.
  • For some payment methods, such as bank transfers, processing times may take 1-3 business days depending on your bank.

Orders will only be shipped once the payment has been confirmed and verified.

5. Refunds and Cancellations

We aim to make refunds and cancellations straightforward:

  • Refunds: If you are eligible for a refund (due to a canceled order, returned item, or other reasons), it will be issued back to the original payment method used for the transaction. Refunds typically take 5-10 business days to process, depending on your payment provider.
  • Cancellations: To cancel your order, please contact us immediately. If the order has already been shipped, cancellation may not be possible. In such cases, you may need to initiate a return once the product is delivered.

6. Taxes and Fees

  • All product prices displayed on our Site are exclusive of applicable taxes, shipping fees, and other charges unless otherwise specified.
  • During checkout, applicable taxes will be calculated based on your shipping address and local tax regulations.

It is the responsibility of the customer to ensure that all fees, taxes, and customs duties (for international orders) are paid in compliance with local laws.

7. Failed or Declined Payments

In the event of a failed or declined payment, your order will not be processed. Possible reasons include:

  • Insufficient funds in your account.
  • Incorrect billing details provided during checkout.
  • Payment method not supported by your bank or financial institution.

If your payment is declined, we recommend contacting your payment provider for further clarification. You may also reach out to us at info@panmasunie.com for assistance.

8. Dispute Resolution

If you have concerns or disputes regarding payments made on our Site, please contact our customer support team immediately. We are committed to resolving any payment-related issues quickly and efficiently.

9. Contact Us

For any questions or assistance regarding payments, please reach out to us:

Email: info@panmasunie.com
Phone: (901) 465-8708
Address: 4510 76th Hwy, Moscow, Tennessee