Shipping Policy

Effective Date: January 8, 2025

At Panmasunie, we are committed to delivering your orders promptly and reliably. This Shipping Policy outlines our shipping methods, estimated delivery times, associated costs, and other important details to ensure transparency. By placing an order with us, you agree to the terms outlined in this policy.

1. Shipping Methods and Services

We partner with trusted shipping carriers to ensure your orders arrive safely and on time. Depending on your location, we offer the following shipping options:

  • Standard Shipping: Cost-effective delivery option with reasonable delivery times for most domestic orders.
  • Express Shipping: Faster delivery service for urgent orders (additional fees apply).
  • International Shipping: Available to selected countries. Shipping times and costs vary based on location.

You can select your preferred shipping method at checkout.

2. Shipping Costs

  • Shipping fees are calculated based on the weight, dimensions, and destination of your order.
  • Shipping charges will be displayed during checkout for your review before completing your purchase.
  • Orders exceeding a specified value may qualify for free shipping (terms and conditions apply).

3. Delivery Times

Estimated delivery times depend on the selected shipping method and destination:

  • Domestic Orders (Within the United States):

    • Standard Shipping: 3-7 business days
    • Express Shipping: 1-3 business days

  • International Orders:

    • Delivery times vary by destination but typically range from 7-21 business days, excluding potential customs delays.

Please note that these are estimated times and may vary due to factors beyond our control, such as weather conditions or carrier delays.

4. Order Processing Time

  • All orders are processed within 1-2 business days (excluding weekends and holidays).
  • Orders placed after 2:00 PM (local time) or on weekends/holidays will be processed on the next business day.

You will receive a confirmation email with tracking details once your order has been shipped.

5. Tracking Your Order

We provide tracking information for all shipped orders. You will receive a tracking number via email once your package is dispatched. You can use this number to monitor the status of your shipment on the carrier’s website.

6. Shipping Restrictions

  • We currently do not ship to P.O. boxes or APO/FPO addresses.
  • International shipping is subject to local import restrictions and customs regulations. It is the customer’s responsibility to ensure the product complies with their country’s import laws.

7. Customs, Duties, and Taxes (International Orders)

For international orders:

  • Customs duties, taxes, and other fees may be applicable and are the responsibility of the customer.
  • Panmasunie is not responsible for delays caused by customs clearance procedures.

Please contact your local customs office for more information about import regulations and fees.

8. Damaged or Lost Shipments

  • If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage and packaging. We will work to resolve the issue by replacing the item or offering a refund, as applicable.
  • If your package is lost during transit, we will work with the carrier to locate it. If the package cannot be found, a replacement or refund will be issued.

9. Incorrect Shipping Address

It is the customer’s responsibility to provide accurate shipping details at checkout. If an order cannot be delivered due to an incorrect or incomplete address, additional shipping fees may apply for redelivery.

10. Delays and Unforeseen Circumstances

While we strive to meet the estimated delivery times, delays may occur due to unforeseen circumstances, including:

  • Natural disasters or severe weather conditions.
  • Carrier delays during peak seasons (e.g., holidays).
  • Customs clearance delays for international shipments.

We will notify you of any significant delays and work to resolve the situation promptly.

11. Contact Us

If you have questions about shipping, tracking your order, or any other concerns, please reach out to us:

Email: info@panmasunie.com
Phone: (901) 465-8708
Address: 4510 76th Hwy, Moscow, Tennessee

Thank you for shopping with Panmasunie. We appreciate your trust and are dedicated to delivering your orders with care and efficiency.