Sales Policy for Panmasunie

Effective Date: January 8, 2025

Welcome to Panmasunie! This Sales Policy governs all purchases made through our website, panmasunie.com. By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by the terms outlined below. Our sales policy is designed to be fair and transparent for all our customers.

3.1 Ordering Process

  • Product Selection: Browse our website, add the desired items to your cart, and carefully review your selection before proceeding to checkout. Please ensure you have the correct items selected before you finalize the order.

  • Account Creation (Optional): You have the option to create an account for easier order tracking and future purchases. This feature enhances your experience.

  • Order Confirmation: Once your order is placed, you will receive an order confirmation email with a detailed summary of your purchase. Please review this email to ensure all information is accurate, and contact us immediately if there are any discrepancies.

  • Order Acceptance: Order acceptance and the formation of the sales contract occur only when we ship the products to you. We reserve the right to refuse or cancel orders at any time due to reasons such as insufficient stock, technical issues, pricing errors, or suspected fraudulent activities. If an order is canceled, you will be notified promptly.

3.2 Pricing and Payment

  • Pricing: All prices are listed in U.S. Dollars (USD) and are subject to change without notice. We make every effort to provide accurate pricing, but errors may occur. If a pricing error occurs, we will contact you before processing the order or offer you the option to cancel it.

  • Payment Methods: We accept various payment methods, including major credit cards, debit cards, and other payment options as listed on our website. Our goal is to provide you with convenient payment options.

  • Payment Authorization: Payment must be authorized successfully before your order can be processed and shipped. If payment is not authorized, your order will be placed on hold and will not be shipped until payment is successfully authorized.

3.3 Shipping and Delivery

  • Shipping Costs: Shipping costs are calculated based on the size, weight, and destination of your order. These costs will be displayed clearly during the checkout process.

  • Shipping Timeframes: We aim to process and ship orders within 1-3 business days after order confirmation. Delivery times vary depending on your location and the chosen shipping method. We strive for timely delivery but are not responsible for delays caused by shipping carriers or circumstances beyond our control.

  • Shipping Addresses: Please ensure that your shipping address is accurate, as we cannot be responsible for deliveries to incorrect addresses provided by customers. Providing accurate information is your responsibility.

  • Delivery Confirmation: We will provide tracking information, where applicable, once your order has shipped. Please use this tracking information to monitor your order status with the carrier and be prepared for delivery.

3.4 Product Information

  • Accuracy: We make every effort to ensure the accuracy of product descriptions, images, and specifications on our website. However, minor variations in color, size, or texture may occur due to manufacturing processes.

  • Availability: Product availability is subject to change. If an item you have ordered is out of stock, we will contact you with alternative options or inform you about the estimated time frame for restocking. We aim to keep you informed about the availability of your products.

3.5 Cancellations and Modifications

  • Order Cancellations: If you wish to cancel an order, please contact us as soon as possible. We can only cancel orders if they have not yet been processed or shipped. The earlier you contact us, the more likely it is that we can process the cancellation request.

  • Order Modifications: We will do our best to accommodate modification requests, but it is not always possible if the order has already been processed for shipping. Please review your orders carefully before finalizing them.

3.6 Returns and Exchanges

Please refer to our Refund and Returns Policy for detailed information on how to return or exchange items. Our returns policy is designed to be flexible and easy to use.

3.7 Taxes

Applicable sales taxes will be charged based on your shipping location. These taxes are calculated based on the applicable rates.

3.8 Customer Responsibilities

  • Accuracy of Information: It is your responsibility to provide accurate contact, shipping, and billing information when placing an order. Please double check your information before finalizing your order.

  • Review of Order: You are responsible for reviewing your order confirmation and contacting us promptly about any discrepancies or issues. This ensures a correct order and a satisfactory experience.

  • Compliance with Laws: You agree to comply with all applicable laws and regulations when using our website and purchasing our products.

3.9 Our Right to Refuse Service

We reserve the right to refuse service to anyone at our discretion. We reserve this right to ensure a positive experience for all our customers.

3.10 Contact Us

If you have any questions or concerns regarding our Sales Policy, please contact us at: