Refund and Returns Policy for Panmasunie

Effective Date: January 8, 2025

At Panmasunie, our goal is to ensure your complete satisfaction with every purchase. We understand that sometimes a return or refund may be necessary, and we aim to make this process as smooth and convenient as possible. This Refund and Returns Policy outlines our procedures for returns and refunds, ensuring a hassle-free experience for all our customers.

2.1 Eligibility for Returns

We accept returns on most items within 30 days of the original purchase date, provided that they meet the following criteria:

  • Condition: The item must be in its original condition, unused, undamaged, and with all original packaging, tags, and accessories intact. The product should be in a condition that allows us to resell it.

  • Proof of Purchase: The return must be accompanied by the original proof of purchase (receipt, order confirmation, or packing slip). This enables us to easily verify your purchase and process the return efficiently.

  • Return Period: Returns must be initiated within 30 days of the date of purchase. After this period, we may not be able to accept returns unless they are due to an error on our part. This helps us maintain our inventory and manage returns efficiently.

  • Exceptions: Certain items, such as customized, personalized, or final sale items, may not be eligible for return unless they are defective or damaged upon receipt. We encourage you to carefully review the product description before making your purchase to avoid any issues.

  • Hygiene Considerations: Due to hygiene concerns, some items, such as personal care products, may not be eligible for return if opened or used. Please refer to the product descriptions for specific return eligibility details. Health and safety concerns prevent us from returning some used items.

2.2 How to Initiate a Return

To initiate a return, please follow these steps carefully:

  1. Contact Customer Support: Contact our customer support team at info@panmasunie.com or call us at (901) 465-8708 within 30 days of purchase. Provide your order number, the item(s) you wish to return, and the reason for the return. This allows us to understand your situation and provide you with the appropriate instructions.

  2. Return Authorization: Our team will review your request and provide you with a Return Authorization Number (RAN) and instructions on how to return your item(s). The RAN must be included with your return package to ensure smooth processing.

  3. Packaging Your Return: Securely package the item(s) you are returning, including all original packaging, tags, and proof of purchase. Clearly write the RAN on the outside of the package. Proper packaging is crucial to prevent damage during shipping.

  4. Shipping Your Return: You are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective item, wrong item shipped). We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for items lost or damaged during return shipping. You bear the cost of shipping if we are not at fault.

2.3 Refund Processing

Once we receive and inspect your returned item(s), we will notify you of the status of your refund. If your return is approved, we will process the refund to your original method of payment within 7-10 business days. Please note that processing times may vary depending on your financial institution. Our processing period is an estimation and might vary slightly.

  • Refund Amount: We will refund the purchase price of the returned item(s), excluding any original shipping costs. The original shipping costs are nonrefundable unless we are at fault.

  • Partial Refunds: In some cases, such as items returned with slight damage or missing parts, a partial refund may be issued. This approach is used when the product is not in its original condition.

2.4 Exchanges

If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item. This system helps in managing exchanges efficiently.

2.5 Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately (within 7 days of receipt) with photos of the damage or defect. We will arrange for a replacement, repair, or refund. We may require you to return the damaged or defective item before processing a replacement or refund. This enables us to properly assess the situation and provide an accurate resolution.

2.6 Non-Returnable Items

The following items are typically not eligible for return:

  • Customized or personalized items: These are specifically created for your needs and cannot be resold.

  • Items marked as “final sale”: These items are sold as is with no return option.

  • Clearance items: These discounted items are non-returnable.

  • Items with hygiene concerns that have been opened or used: These items cannot be returned for hygiene reasons.

2.7 Our Commitment

We are committed to ensuring your satisfaction with your purchase from Panmasunie. We will do our best to address any concerns and resolve any issues promptly and efficiently. We aim for a positive customer experience.

2.8 Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at: